Questions to Ask Your Removalist Company Before Your Move
When planning a move, choosing the right moving company is essential to ensuring your belongings are moved safely and efficiently. To make sure that you’re choosing the right company, here are some questions to ask your removalist:
Do You have a License and Transit Insurance?
Make sure to ask if the moving company is licensed and insured. Knowing that your belongings will be protected during the move will provide peace of mind. If the removalist companies are recognised by the Australian furniture removers association, you can ask about public liability insurance.
What Services Do Removalist Companies Offer?
It’s important to ask what services the experienced removalist offers so that you know exactly what to expect when moving house. Do moving companies offer packing and unpacking services? What about storage solutions?
How Many Years of Experience Do You Have?
Experience is a crucial factor when it comes to choosing a removalist. Ask how many years of company experience they have and what types of moves they specialise in.
What Is Your Availability?
Find out the company’s availability and if they can accommodate your preferred moving dates. Planning and securing a date that works for both parties is essential.
What Is the Estimated Cost of the Move?
Ask for an estimate of the cost for the entire move, including any additional services or fees. Make sure to get a written quote from many removalist companies and ask if there are any hidden costs you should know.
Can You Provide References?
Ask for references from previous clients to hear about their experiences with the company. You can also check online reviews and ratings to understand the company’s reputation for quality service, extra services, and outstanding service better.
What Safety Precautions Do You Take?
Ensure that the movers employees take safety precautions seriously by asking what measures they take to protect your belongings during the move. This could include using proper packing materials and techniques or safely lifting heavy items.
What is Your Cancellation Policy?
Find out about the company’s cancellation policy if you need to reschedule or cancel your move. Ensure you understand any fees or penalties involved with cancelling or rescheduling experienced removalists from different companies.
Do You Provide Packing Materials?
Ask if the company provides packing materials such as boxes, bubble wrap, and tape. If so, ask if these materials are included in the cost of the move or if they are an additional expense. This way you can save money when packing your personal belongings.
Will My Belongings Be Insured During the Move?
Ask about the company’s insurance policies and if they cover your belongings during the move. If not, consider purchasing additional coverage to protect your items in case of damage or loss.
What Are Your Payment Options?
Find out what payment options the company accepts and if any upfront deposits are required. Also, ask if they accept credit cards or if payment must be made in cash or check.
Do You Have Experience with Moves Like Mine?
If you have any specific needs for your move, such as moving large or delicate items, ask if the company has experience with moves like yours. This will give you an idea of their level of expertise and whether they are equipped to handle your move.
What is Your Protocol for Handling Delicate Items?
If you have fragile or valuable items that need special attention during the move, ask about the removalist company’s protocol for handling delicate objects. This could include how they pack and protect these items during transport or if they provide specialised equipment or handling techniques.
Can I Track My Move During Transit?
Find out if the company offers a tracking service so that you can keep track of your move during transit. This will give you peace of mind knowing where your belongings are.
What Happens if There is Damage During the Move?
Ask about the company’s policy for handling damage during the move. This should include how they handle claims, their liability coverage, and the steps they will take to resolve any issues.
Does a Removal Company Provide Onsite Moving Quotes?
Ask if the removalist company provides onsite moving quotes, where they come to your home and assess the items needing moving. This will give you a more accurate estimate of the cost of your move.
What is Your Procedure for Handling Last-Minute Changes?
Find out the company’s procedure for handling any last-minute changes or requests. For example, if you need to add or remove items from your move or if you need to reschedule your activity due to unforeseen circumstances.
How Are Your Removalists Trained?
Ask about the company’s training program for their removalists. This will give you an idea of their level of expertise and professionalism.
What Equipment Will You Use During the Move?
Ask about the removalist company’s equipment during the move, such as trucks, packing materials, and lifting equipment. Ensure they have the necessary equipment to safely and efficiently move your belongings.
Can You Provide a Timeline for the Move?
Ask if the removalist company can provide a timeline for the move, including estimated times for packing, loading, transit, and unloading. This will help you plan your move and ensure that everything goes smoothly.
Will You Provide a Point of Contact for the Move?
Ask if the removalist company will provide a point of contact for your move, such as a dedicated moving coordinator or project manager. This will ensure you have someone to contact with any questions or concerns throughout the move.
What is Your Procedure for Handling Disassembling and Reassembling Furniture?
If you have large furniture items that need to be disassembled and reassembled during the move, ask about the removalist company’s handling procedures. Ensure they have the tools and expertise to safely and efficiently disassemble and reassemble your furniture.
Do You Offer Any Special Services?
Ask if the removalist company offers special services like pet transport, vehicle transport, or cleaning services. These additional services may help streamline your move and reduce stress.
What Happens if My Belongings Don’t Fit in the Truck?
Find out the company’s procedure if your belongings don’t fit in the truck. Will they arrange for an additional truck or storage facility, and what will the additional costs be?
Can You Provide a Testimonial or Referral from a Previous Customer?
Ask if the removalist company can provide a testimonial or referral from a previous customer. This will give you an idea of their level of service and professionalism.
What is Your Procedure for Ensuring the Safety of My Belongings?
Find out what the removalist company’s procedure is for ensuring the safety and security of your belongings during the move. This could include GPS tracking, secure storage facilities, and other safety measures.
Do You Have Any Special Requirements for Access to My Property?
If you live in an apartment or have limited access to your property, ask if the removalist company has any special requirements for accessing your property. This could include obtaining parking permits or using special equipment to navigate tight spaces.
What Happens if There Are Delays During the Move?
Find out the removalist company’s policy for handling delays during the move. This could include traffic delays, weather conditions, or other unforeseen circumstances that may impact the timeline of your move.
How Do You Handle Unexpected or Fragile Items?
Ask about the removalist company’s policy for handling unexpected or fragile items during the move. Ensure they have experience handling delicate items and the necessary equipment and packing materials to ensure their safe transport.
Can You Provide a Detailed Inventory of My Belongings?
Ask if the removalist company can provide a detailed inventory of your belongings before and after the move. This will help ensure that all your items arrive safely and that nothing is lost or damaged during the move.
Hiring the right removalist company for your move is an important decision. Doing your research and asking the right questions before making a final decision is essential. Be sure to consider Hard & Fast Removals Service, as their professional removalists are highly trained and experienced in all aspects of moving. They can provide onsite quotes, a detailed inventory of your belongings, and a tracking service so that you can keep tabs on your move throughout. With their high level of service and commitment to safety, Hard & Fast Removals Service will ensure your move goes smoothly and with minimal stress.